As a mid-size company
A machine builder with sixty people gets an enquiry. The offer takes two weeks, because whoever writes it first digs out the last five similar ones and asks production about lead times.
Now: the next morning a draft is waiting, built from the enquiry and the closest earlier offers, with the open points marked. The offer goes out in two days.
What stays humanThe price, the terms, and the first sentence the customer reads.
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As an enterprise
The brand that forty agencies work for
A consumer brand has forty agencies producing in its name and an eighty-page manual that, honestly, nobody outside the building has read. So marketing checks every campaign by eye, for days.
Now: everything made in the brand's name goes through one check before release. It flags what is off and shows the rule, down to the paragraph. Days become an hour.
What stays humanWhat the brand stands for, and every call the manual doesn't cover.
As a coach
The newsletter that finally goes out
She writes a newsletter her readers actually like. It goes out every few months instead of every few weeks, because the ideas come on long drives and are gone when she sits down.
Now: she speaks an idea into her phone, it lands sorted in her Notion, in her own words. With an hour to write, she picks one and the system asks her a few questions about it.
What stays humanEvery word a reader sees. It never writes a line that leaves the house.
As a mid-size company
The tender nobody has time to read
An engineering firm with forty people gets tenders of two hundred pages. Deciding whether to bid costs a senior engineer two days, so most of them go unanswered.
Now: every tender comes back the same morning as a two-page summary. What is asked, what rules us out, and when it is due.
What stays humanThe decision to bid, and the bid itself.
As an enterprise
The security questionnaire, again
Every new customer sends a security questionnaire with three hundred questions, and it gets answered from scratch each time. Legal, IT and sales lose a week on every one.
Now: the questionnaire is filled from the last fifty answers and the current policies. Only the questions nobody has answered before stay open.
What stays humanEvery answer that is a promise.
As a mid-size company
The documentation written at nine at night
A care service with ninety people. The documentation is a legal duty, and it gets written after the last visit, from memory, when everyone is tired.
Now: staff speak their notes in the car between two visits. They come back as structured documentation in the required form, ready to check.
What stays humanThe assessment of the patient, and the signature.
As a mid-size company
The follow-ups after the trade fair
Eighty conversations at the fair, eighty business cards on a desk. Two weeks later nobody has written to anyone, and the ones who were interested have probably forgotten.
Now: from the notes on each card, a follow-up is drafted in the tone of the person who had the conversation. Sales reads it, changes a line, sends it.
What stays humanEvery send, and who gets a call instead.
As an enterprise
The contracts that renew themselves
Several hundred supplier contracts sit in shared drives. Nobody knows which ones renew automatically and when, so they renew, at the old price.
Now: every contract is read once. Terms, notice periods and renewal dates land in one list, and a reminder goes out ninety days before each one.
What stays humanWhether to cancel, renew or renegotiate.
As a coach
The testimonials never asked for
Twelve happy clients this year and one testimonial on the website, because asking always came at the wrong moment.
Now: two weeks after the last session, a short request is drafted in her words, with the three things the client said they got out of it. She sends it or she doesn't.
What stays humanThe ask itself, and which quotes go public.
As a mid-size company
The monthly report that costs three days
Every month the controller pulls numbers from four systems into one spreadsheet. Three days go into collecting them, half a day into actually thinking about them.
Now: the numbers are collected and laid out on the first of the month, with the deviations already marked. The three days become the half day.
What stays humanWhat the numbers mean, and what to do about them.
As an enterprise
The knowledge that left with Sabine
After twenty-two years she retires, and for a year afterwards her colleagues keep asking the same questions she used to answer in a minute.
Now: the system has read her tickets, her mails and her documents. Ask it how something was done, and it answers with the source next to it.
What stays humanDeciding whether the old answer is still the right one.
As a mid-size company
The two hundred applications
One advert brings two hundred applications. HR needs three weeks to get through them, and by then the good candidates have signed elsewhere.
Now: every application is matched against the actual requirements, on your own servers, with the reasons written out. HR sees a sorted list the next morning.
What stays humanWho gets invited, and every conversation after that.